Yes, we recommend seasoning your smoker before first use. You can reference your user manual or our burn-off video for instructions, or follow these steps:

• Set controller to Smoke and set to 100°F.
• Fill sawdust pan about 3/4 full with sawdust
• Moisten the sawdust and funnel the sawdust to the outside of the pan (about 6 cups sawdust and 4 cups water)
• Increase the temperature to 150°F.
• Open damper 1/2 open during the break-in period.
• After 3 hours, turn the temperature control off.
• Once smoker has cooled completely, the smokehouse is now ready for use.

Smoke mode:

Temp Range: 80°-180°F |Burner Wattage: 725W

This is the recommended setting when using a sawdust pan for smoke production. A lower wattage output from the burner reduces the chance for burning sawdust and produces a more controlled stable smoke cycle.

*When smoking at lower temperatures, we recommend building a smolder on the sawdust at 130°F then reducing the temperature of your smoker as needed to the preferred target range

Cook Mode:

Temp Range: 80°-300°F | Burner Wattage: 1450W

This is the recommended setting for cooking product above 180°F. It can also be used to hold lower temps without a sawdust pan and may come in handy when smoking in colder climates as the higher wattage burner setting will produce more radiant heat within the smoker.

*We do not recommend this setting with the use of our sawdust pan

We do not recommend using pellets. Using pure sawdust or fine wood chips will result in a more authentic smoke flavor while avoiding any potential fires from catching like when using pellets.

Return Policy for Pro Max

We want you to be completely satisfied with your purchase of a Pro Max. Here's our return policy:

1. Full Refund: You may return your smoker or dry ager, unused and in working condition, within 30 days after delivery for a full refund.
2. Return Shipping: Customers are responsible for the cost of returning the unit, including freight charges.
3. Restocking Fee: A $250 restocking fee will apply to all returns, deducted from the refund amount.
4. Used Units: If the unit has been used and you wish to return it within 30 days, it will undergo an inspection and approval process by our technicians before refunds are processed. Used unit refund will be based on condition of returned unit.
5. Misuse and Manual: Failure to follow the provided manual or evidence of misuse will result in a void of the refund. In such cases, the unit will be returned to you at your expense.

Please contact our customer service team for return authorization and instructions. We are here to assist you with any questions or concerns you may have about our return policy. Your satisfaction is our priority.